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Every question matters. Every response is covered in love.

Discover more in our FAQ.
Have a question or need support? Let us serve you with grace—reach out today.

Faithfully Asked Questions

1
How do I track my order?

How do I track my order?

You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link.

Alternatively, you can log into your IONIAMADE Account and track your order there.

Already have an account?

  1. Log into your Account
  2. Head to Account > My Orders
  3. Check the fulfilment status of your order. If it's fulfilled, select the order. (If status is not yet fulfilled, try again in 24hrs to allow us a little longer to dispatch your order)
  4. Click Track Your Order to be directed to your specific courier tracking

Alternatively, you can use the link provided in your shipping confirmation email.

What if my tracking hasn't updated?

No stress! Tracking numbers typically update with couriers every 24-48 hours, however, additional delays may occur while your order is in transit.

2
Returns & Exchanges

🔄 How to Return or Exchange

Need to make a return or exchange?

We’re here to serve with grace and ease.

• For online purchases, you can return or exchange by mail.

• Just reach out to our Customer Care Team to receive the return address and step-by-step assistance.

• Exchanges are subject to stock availability.

• If your item isn’t the right fit, we’ll gladly help you find a replacement that’s just right.

• Our goal is to make every step of your experience thoughtful, peaceful, and covered in care.

Thank you for shopping with us.

Your support helps us serve with purpose and reflect God's love in every detail.

3
Shipping Inquires

🚐 Shipping Options & Delivery Times

Standard Shipping: 3–7 business days

Express Shipping: 1–2 business days (available at checkout)

🧾 Shipping Costs

Free shipping on all U.S. orders over $75

• Orders under $75: $9.99 flat-rate standard shipping

• Shipping costs are calculated and displayed at checkout

⛔️ Shipping Restrictions

We are currently unable to ship to P.O. boxes

🔎 Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number and a link to follow your package in real time

🤷 Damaged or Lost Packages

If your order arrives damaged or goes missing in transit, contact us right away.

We’ll work quickly to make it right—either by sending a replacement or issuing a refund.

Have a question?

We’re here to help—just reach out and we’ll respond with care.

4
Fabric Care Rules

🧺 Fabric Care Guide: Polyamide & Lycra® Leggings

Caring for your garments with intention ensures lasting comfort, performance, and purpose.

🧼 Washing

Use Cold Water

• Preserve elasticity and prevent fabric damage by always washing in cold water.

Choose Gentle Detergents

• Opt for mild, non-abrasive detergents. Avoid bleach and fabric softeners, as they can weaken the fibers.

Hand Wash or Gentle Cycle

•Hand washing is ideal. If machine washing, use a gentle cycle and place leggings in a mesh laundry bag to protect from snags.

🌬 Drying

Air Dry Flat

• Lay flat to dry in a well-ventilated area. Avoid direct sunlight to prevent fading and fiber breakdown.

Avoid Heat

• Do not tumble dry. High heat can damage stretch fibers and reduce durability.

🗂 Storing

Fold, Don’t Hang

• Folding helps maintain shape and prevents unnecessary stretching.

Store in a Cool, Dry Place

• Keep away from sharp or abrasive items that may cause snags or pilling.

✨ Additional Care Tips

Rinse After Workouts

•Rinse immediately after sweating or swimming to preserve fiber integrity.

Avoid Rough Surfaces

• Be mindful of textured seats or walls, which can cause fabric wear over time.

Questions about caring for your leggings?

We’re here to help—reach out anytime and we’ll be happy to assist you.

5
How should I wear these modestly?

🙋‍♀️ How Should I Wear These Modestly?

Each piece is intentionally designed with high-rise coverage and a faith-forward fit—created to support your body without compromising your values.

Our leggings are meant to empower women to move freely while remaining clothed in dignity and grace.

For modest styling, we recommend pairing them with:

• Longer tops

• Oversized sweaters

• Flowing blouses

• Layering pieces that move with you


Whether you're heading to Bible study, running everyday errands, or enjoying quiet time with the Lord, you can feel confident knowing your clothing honors both your walk and your witness.

6
Need Help
Still can't find what you're looking for? Contact Us

Still Seeking Help?


Have a question or need support? Send us a message—we’re here to serve with joy, as unto the Lord (Colossians 3:23).